Jesus O
LOS ANGELES, CA | 2018 Chevrolet TraverseAugust 7, 2025
I was told my transmission was serviced. Turns out it was never worked on & I was charged $500.
Response from Chevrolet of Carson
August 7, 2025Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. It seems that your concern was due to "Shift to Park" message that kept popping up for you. Thankfully it was replacing your shifter switch and not your transmission. A Transmission repair would be a significantly more costly. We'd like the opportunity to turn your experience around. Please reach out to us at (424) 266-6389 at your earliest convenience to discuss how we can turn this experience into a positive one.
Leroyia J
LOS ANGELES, CA | 2024 Chevrolet TraverseAugust 6, 2025
My experience at the dealership was horrible. They had my car for 6 or 7 weeks due to transmission slipping and other issues which I told the service department about during my previous visit which was 2 days before this incident with my vehicle, they failed to listen to my complaints about my vehicle until the issue worsened, they didn’t really want to give me a rental car so I was stressing and losing hours of work and sleep and it was poor communication between me and my advisor about the process of my vehicle being worked on and when it will be finished. This was the most stressful and horrible experience I had to deal with in any service department
Response from Chevrolet of Carson
August 7, 2025Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like the opportunity to address your concerns. Please reach out to us directly at (424) 266-6389 when you have a chance. Thank you, and we look forward to hearing from you.
Felipe M
LYNWOOD, CA | 2024 Chevrolet TraverseAugust 1, 2025
The service advisor Lisa was no help I called multiple times and she stated she would call me back and did not. I asked for an explanation and was super rude when responding
Response from Chevrolet of Carson
August 1, 2025Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Chevrolet of Carson (424) 266-6389
Sergio M
WILMINTON, CA | 2020 Chevrolet 1500 SilveradoAugust 1, 2025
Great service
Response from Chevrolet of Carson
August 1, 2025Our staff is committed to providing each of our clients with the best automotive experience! We are happy to hear Esmeralda took great care of you. Thank you for your business and please keep an eye out in your email for the 2nd survey from GM. Have a great weekend!
Keishana B
GARDENA, CA | 2018 Chevrolet MalibuJuly 28, 2025
My experience was fine. However, I was a little disappointed that the items listed on my appt request was not addressed during my visit. Maybe it was my fault for not making it clear, but I was expecting to find out why my car was leaking fluid and what the sound was coming from in order to make arrangement to fix. Instead, I got a call for some expensive tires. My appt reason was overlooked and if this is not what your staff use for appts, then it should not be an option. I also selected a service and was it was too soon. Again, why is the option popping up. I also had a $200 rebate listed, but it was not honored or explained. Because I was rushing, I didn't realize these things were overlooked until after.
Hidi T
LONG BEACH, CA | 2024 Chevrolet TraxJuly 28, 2025
Came in for a Minor Service Special for $89.99 Brake Inspection includes and didn’t get that. Got a regular oil change for a total of about $98
Response from Chevrolet of Carson
July 29, 2025Your satisfaction is important to us, so we want to sincerely thank you for choosing Chevrolet of Carson - Service and we hope concerns you raised have been addressed by our team. We look forward to see you again for your next routine service! Thank you for your business and please keep an eye out for the 2nd survey directly from GM in your email. Have a great week!
Norberto U
COMPTON, CA | 2022 Chevrolet ColoradoJuly 25, 2025
Great experience, vehicle maintenance was done in a timely manner
Response from Chevrolet of Carson
July 25, 2025We want all our clients to have a comfortable and stress-free experience with us! Happy to hear that Lisa took great care of you as well. Thank you for your business and please keep an eye out for the 2nd survey directly from GM in your email. Have a great weekend!.
Alex V
DOWNEY, CA | 2025 Chevrolet Silverado 1500July 24, 2025
It was fast and they were helpful
Response from Chevrolet of Carson
July 25, 2025It is great to hear everything was done quickly and to your satisfaction! I am happy to hear that Lisa took care of you. Thank you for your business and please keep an eye out for the 2nd survey directly from GM in your email. Have a great weekend!.
Tammy F
DOWNEY, CA | 2021 Chevrolet EquinoxJuly 24, 2025
I walked in and Juan greeted me and made me feel at home. He notified me once my car was done and advised me of what I needed for my car. Juan was very nice and informative
Response from Chevrolet of Carson
July 25, 2025Hi, we are so happy to read such a great review about Chevrolet of Carson but especially about Juan! Thank you for your business and please keep an eye out for the 2nd survey directly from GM in your email. Have a great weekend!.
David P
LONG BEACH, CA | 2024 Chevrolet TraxJuly 23, 2025
The best service I’ve had in a long time. The service was top quality and Miguel was the best service advisor ever.
Response from Chevrolet of Carson
July 25, 2025Hi, we're happy you found Miguel to be so supportive during your experience here at Chevrolet of Carson. Thank you for your business and please keep an eye out for the 2nd survey directly from GM in your email. Have a great weekend!.
