Reviews

Sub optimal to say the least, Mediocre to say the best. 1. Waited 1/2 hour before advisor #1 "wrote me up", claiming they were shorthanded. 2. Advertised price "Summer Specials" via E-mail from Chevrolet of Carson (which brought me in the dealership) for LOF was not honored at first until I insisted, then hand-written over printed amount on a signed copy of paperwork . I was told by advisor #2 that advisor #1 went to lunch. Advisor #2 said that he would text Advisor #1 to let him know my car was ready and customer waiting. After waiting some more, I decided to ask Advisor #2 if my car could be released. He reluctantly walked over advisor #1's desk and retrieved my paperwork, then took it to the cashier. 4. Cashier very cold/rude and uninterested in my plight, insisted I pay full price, instead of advertised agreed price with advisor #1. Suggested I wait for advisor #1 to return from lunch. 5. Although I made appointment for 10:00 AM and arrived on time, I didn't leave the dealership until 12:10 PM. 6. I was charged $64 plus $4.52 in MISC fees (for what?) more than the $59.95 advertised price and an additional $2.06 for non-cash payment for a total of $70.58! Who in hell pays cash for car repairs that can be in the thousands of dollars?

Great customer service

Once I got there I was greeted immediately. I was welcomed in the office. we discussed what needed to be done. Overall I was pleased.

My experience was fine. However, I was a little disappointed that the items listed on my appt request was not addressed during my visit. Maybe it was my fault for not making it clear, but I was expecting to find out why my car was leaking fluid and what the sound was coming from in order to make arrangement to fix. Instead, I got a call for some expensive tires. My appt reason was overlooked and if this is not what your staff use for appts, then it should not be an option. I also selected a service and was it was too soon. Again, why is the option popping up. I also had a $200 rebate listed, but it was not honored or explained. Because I was rushing, I didn't realize these things were overlooked until after.

Great over all experience Esmeralda was great!

Everything was quick and friendly

Fast and easy, and Roger was helpful

Everything was very well, the wait was not too long. Work performed as promised.

Adviser was Amazing, but unfortunately im still having the same issues with the cars audio output and phone connectivity.

Christian was very knowledgeable and helpful made the process very easy for me.